Dispatch Technology for Critical Missions

April 2, 2014

www.tadirantele.com When every second counts, a new dispatch console developed by Israelis can help coordinate emergency teams so they can respond faster to save lives and avert catastrophes. The Aeonix Dispatch Console is the latest offering from Tadiran Telecom. The cost-effective software and interface brings emergency and police crews “up to speed” with a plug-and-play solution that integrates all technologies used by dispatch teams. 

“It’s to help a dispatcher manage the situation,” says Eran Sagi, the corporate VP for marketing at Tadiran Telecom. “When a dispatcher starts to deal with an issue, they need to consider and work with different types of forces: the police on the ground, ambulances, [and] the fire brigade.” This is not the first product of its kind on the market, Sagi notes. “What we developed is based on new technologies on the market, so it can work with all the latest [gadgets] like smartphones and tablets—and it gives an opportunity to dispatchers using these tools to communicate with all the people involved.”

Konstantin Sutyagin/Shutterstock.com The bottom line is that Aeonix can shorten response times for ambulances cutting through traffic, for fire brigades locating grandma on the third floor or police search teams out looking for a missing child. In all cases, each second could mean the difference between life and death. Aeonix also can be used by energy and water utility companies to detect a leak, outage or other urgent issue quickly.

Aeonix is not a disaster-management solution. “What we are doing here is something simpler,” says Sagi. “Ours doesn’t integrate with so many systems—and it doesn’t cost nearly as much as the more sophisticated systems either.” Aeonix can be installed onto any off-the-shelf equipment or used in a virtual manner.

Some of the world’s largest companies already rely on Tadiran Telecom, which employs 200 people in Petach Tikva, Israel. China, India and the United States are among 41 countries around the world where its products are deployed.

Source: Excerpts of an article by Rivka Borochov, Israel Ministry of Foreign Affairs