Innovative Voice Analysis

February 1, 2011

One of the first applications of the new technology was in a project for call centers called Maginify, which analyzes both the customer's and the agent's voice in real time to provide the agent with feedback in order to enhance sales. For example, an automatic message on the program’s screen can tell an agent, or his supervisor, if he/she is too patronizing or too aggressive. Companies in the US and Israel are already using it.

Levanon then discovered that certain physical conditions—such as cancer, dyslexia, heart ailments, Parkinson's, and autism—leave “unique ‘fingerprints’ in a speaker’s voice,” according to the eXaudios Web site. This led the company to be involved in medical research projects. One involved autistic children, which indicated that the technology “could be an effective tool in the early diagnosis of autism in infants.” Levanon claims his software has diagnosed some ailments before the doctors did. For more information go to www.exaudios.com and to conduct your own voice analysis, click on “Technology” and then on the link at the bottom of the page.

Source: By Charleeda Sprinkle, Assistant Editor